Marlborough Lines - Customer Feedback

Customer Feedback - Concerns and Issues

We welcome customers providing feedback relating to any recent service that Marlborough Lines has provided. If you have a particular concern with the service that Marlborough Lines has provided please contact our Customer Services team via one of the following options:

Telephone: 03 577 7007

Email: info@marlboroughlines.co.nz

Postal:

Customer Services
Marlborough Lines Limited
PO Box 144
BLENHEIM 7240

Or by calling into our Reception desk at 1 Alfred Street, Blenheim.

Electricity and Gas Complaints Scheme

Marlborough Lines is a member of the Electricity and Gas Complaints Scheme and as such follows a standard process when a customer has formally notified the company of a concern involving a service that Marlborough Lines has provided. The company's complaint handling process also covers complaints in relation to land issues including entry requirements, access and easements.

Should you have a concern which you wish to be addressed the process to be followed is set out below:

1.    Please send Marlborough Lines a formal letter including details of your particular concern in relation to a service the company has provided to you.

2.    When the letter has been received by Marlborough Lines we will provide acknowledgment to you within two days.

3.    Marlborough Lines will then investigate and endeavour to resolve your concern, where possible within seven working days, and advise in writing where appropriate.

4.    If after 20 working days a resolution is not achieved you will be advised and you may subsequently decide to take your concern to the Electricity Complaints Commissioner. Should you wish to do so the Commissioner can be contacted at the following address:

Electricity and Gas Complaints Commission
PO Box 6144
WELLINGTON

Phone:    0800 22 33 40
Fax:        0800 22 33 47
Email:        info@egcomplaints.co.nz
Website:    www.egcomplaints.co.nz