Contact Us / Customer Feedback We welcome customers providing feedback relating to any recent service that Marlborough Lines has provided.  If you wish to do so please contact our Customer Services Team via the following options: Telephone: 03 577 7007 Email Enquiry Name *   First Name Last Name Street Address * Town/City * Telephone Email * Enquiry *     * Indicates required fields Postal Address: Customer Services Marlborough Lines PO Box 144 BLENHEIM 7240 Physical Address: Marlborough Lines 1 Alfred Street BLENHEIM 7201 Marlborough Lines Contracting Taylor Pass Road BLENHEIM 7201 Who to Contact – Marlborough Lines or your Energy Retailer? MARLBOROUGH LINES Marlborough Lines distributes electricity from the Transpower grid through our own regional network to the people of Marlborough.  Click Here for more information. ENERGY RETAILERS Energy retailers are the companies that sell you the electricity. Click Here for more information. If your enquiry is in relation to your electricity account please contact your energy retailer in the first instance. Electricity and Gas Complaints Scheme Marlborough Lines is a member of the Electricity and Gas Complaints Scheme and as such follows a standard process when a customer has formally notified the company of a concern involving a service that Marlborough Lines has provided.  The company's complaint handling process also covers complaints in relation to land issues including entry requirements, access and easements. Should you have a complaint which you wish to be formally addressed please follow the steps set out below: 1. Contact Marlborough Lines by either: •    Visiting our Reception at 1 Alfred Street, Blenheim; or •    Phoning our Customer Services Team on (03) 577 7007; or •    Send us a letter including details of your particular concern in relation to a       service the company has provided to you. •    Marlborough Lines' Company Secretary has ultimate responsibility for managing the      company's complaint handling process.    2. When Marlborough Lines has received your complaint we will provide acknowledgment to you within two days. 3. Marlborough Lines will then investigate and endeavour to resolve your complaint, where possible within seven working days, and advise in writing where appropriate. 4. If after 20 working days a resolution is not achieved you will be advised and you may subsequently decide to take your concern to the Electricity Complaints Commissioner.  Should you wish to do so the Commissioner can be contacted at the following address: Electricity and Gas Complaints Commission PO Box 6144 Marion Square WELLINGTON 6141 Phone:    0800 22 33 40 Fax:        0800 22 33 47 Email:        info@egcomplaints.co.nz Website:    www.egcomplaints.co.nz