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Marlborough Lines in-house complaints process

If you feel you have been unfairly treated in your dealings with Marlborough Lines or its staff, in the first instance please contact us to discuss your concerns.  Marlborough Lines’ in-house complaints process is free for customers to use.
Telephone 03 577 7007
Fax 03 579 3806
Postal Address Customer Services
Marlborough Lines
PO Box 144
Blenheim 7240
E-mail enquiry or via the enquiry form

If you have a concern, this is the process to follow:
  1. Please contact Marlborough Lines including details of your concern in relation to a service the company has provided.
  2. When the complaint has been received by Marlborough Lines we’ll provide acknowledgement within two days.
  3. Marlborough Lines will then investigate and endeavour to resolve your concern, where possible within seven working days, and advise in writing where appropriate.
  4. If, after 20 working days, a resolution is not achieved you’ll be advised and you may subsequently decide to take your concern to Utilities Disputes Ltd.
Utilities Disputes Ltd
Marlborough Lines is a member of Utilities Disputes and follows the Utilities Disputes standard process when a customer has formally notified the company of a concern involving a service that Marlborough Lines has provided. The company's complaint handling process also covers complaints in relation to land issues, including entry requirements, access and easements. Utilities Disputes offers a free and independent service.

Click here to see an overview of the complaints process on the Utilities Disputes website.
Utilities Disputes can be contacted at:
Utilities Disputes Ltd
Freepost 192682
PO Box 5875

Free Phone: 0800 22 33 40
Free Fax: 0800 22 33 47
Marlborough Lines

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