GET CONNECTED
Connect Or Alter My Supply
Whether you’re simply enquiring about connecting to our network, or ready to arrange a new connection, make an alteration, or remove an existing one — you’re in the right place.
All types of requests, including decommissioning your supply, must be submitted using the same form. Before you begin, we recommend reviewing the list of requirements below. When you’re ready, click the button below to submit your request.
Please note: You only need to submit one application to move from enquiry through to livening your supply. If you wish to make further changes to an already livened supply (e.g. BTS to PERM), a new application will be required. Due to high demand, our current processing time for initial enquiries is approximately 4 weeks.
When starting an application, you have two options:
Ready to Go – Select this if you’re ready to proceed, regardless of the size of the job.
Initial Enquiry – Choose this if you’re just looking for information, aren’t sure of your plans, or want an indicative cost.
Ready To Go?
Please have the following information ready before you start your application:
Who is paying?
What is the end use of the connection?
Details of the consumer (who pays the power bill) and who their retailer is
If it is an existing connection, we need the ICP or Meter Serial Number
Site plan with all measurements - Click here for requirements
Technical details
Capacity
Cable information
Pump details for irrigation loads
Any load control requirements
Enquiry Only?
If you’re just looking for information, aren’t yet sure of your plans, or are simply after an indicative cost, please choose Initial Enquiry.
The process, timeframes, and cost to apply for and establish a new connection supply point may vary due to:
The location and/or nature of the connection supply point required.
Whether or not an existing network connection supply point is already available.
The number of connection supply points required.
The available capacity of our network as well as fuse and phase requirements of the connection (your electrician will provide these details).
An easement may be required to allow electricity equipment to be owned by MLL to be installed and to remain on private property. An easement provides us with ongoing access and maintenance rights in respect of that equipment.
The presence of any vegetation on the property, civil works requirements, and traffic management requirements, for example.
Current work volumes.
You should allow plenty of time for your connection application.
For a Standard connection application, please allow approximately 4–6 weeks from application submission through to livening.
For a Complex connection application, please allow approximately 16–24 weeks.
Connections Policy, Process and Charges
For information on the connection process, types of connections, connections charges and fees, refer to the MLL Connection and Network Extension/Upgrade Policy.
Maintaining Your Connection
Your electricity retailer is responsible for maintaining the status of your connection, this can either be controlled remotely via a smart meter or for older style meters, by physical restrictions on the control switch.
If a connection has been disconnected for more than six months and you would like to reconnect it, you will need to apply for a Certificate of Verification (COV) and supply a copy of this to your retailer before the connection can be relivened. You can submit a request for a COV here, or your retailer can contact us directly to carry out the COV on your behalf.
Schedule of Rates
To find out about the charges for our services please refer to our Schedule of Rates.
Pioneer Schemes
From 1 April 2026, MLL operates a pioneer policy that allows for fair sharing of the cost of qualifying new electricity network extensions. When a customer (the pioneer) funds an extension to connect to the network, other customers who later connect to that same extension may be required to contribute to the original cost through a rebate payment. Those contributions are then rebated to the pioneer.
Our Pioneer Scheme policy has been developed to meet the requirements of Part 6 of the Electricity Industry Participation Code and forms part of the MLL Connection and Network Extension/Upgrade Policy.
Active Pioneer Schemes
There are currently no schemes in place that qualify under our 1 April 2026 policy.
Power Factor and Harmonics Certification for Irrigation/Pump Supplies
When an installation is used for irrigation/pump supply we require your electrician to complete an Installation Power Factor and Harmonics Certificate.
This must be supplied within 5 business days of the installation being livened.
Additional services can be booked through our Service Requests page. This includes:
Cable Locations
Close Approach Permits
COV / General Electrical Inspection
High Load Requests
Safety Disconnections (not related to a Connections job)
